We undertake annual audits of Hunter Water’s compliance with its operating licence. Monitoring Hunter Water’s compliance with its operating licence is our function under the Hunter Water Act 1991.
The current operating licence is the 2022-2027 operating licence. The 2024 audit was the 3rd audit of Hunter Water's compliance with this licence.
Prior to each year's audit, we engage with government agencies that Hunter Water has regulated relationships with under it's operating licence to get their feedback on Hunter Water's performance. The feedback informs the audit scope for that year's audit.
You are welcome to send us feedback on Hunter Water’s performance at any time. Your feedback will also inform the annual audit scopes. Please note that we will not share or publish any feedback on our website.