IPART is an independent authority established under the Independent Pricing and Regulatory  Tribunal Act 1992. Each year we report on our performance to the NSW Parliament. 

Purpose

We drive more effective, efficient, fair and sustainable systems and markets to benefit the people of NSW.

Established by the NSW Government in 1992, our responsibilities and independent decision-making authority are covered by legislation.

 

Our role

IPART provides the people of NSW and Government with confidence that important services, markets and systems are functioning efficiently and effectively, and in the public interest.

This protection is essential in situations when consumers don’t have a choice of service providers or where there are other market failures present. In these instances, IPART protects consumers by implementing safeguards (e.g. price limits or licence conditions) to prevent unfair and unsafe behaviour (e.g. excessive charging). 

IPART provides the expertise to help Government align market operations with the public interest, including through managing market development schemes.

Our Vision

We want all markets and systems in NSW to be operating efficiently, effectively and sustainably to support the wellbeing of people in NSW.

This includes taking a future-focused perspective to identify and solve challenges before they impact the community.

To do this, IPART needs to continue to evolve and improve our operations in areas which we actively regulate while proactively advocating for improvement in other markets and systems. We need to work together to be as efficient and effective as we can be to maximise the impact we want to have.

Our Goals
Citizen-focused decision making

Our regulatory approaches, engagement and communications are accessible and support better outcomes for the people of NSW.

What we want to see:

  • We keep an open mind to make sure our work is effectively informed by the diverse communities and stakeholders who may be impacted.
  • Impacts on people are a central consideration in our work and we ensure we understand how our work will impact them.
  • We build and value strong connections with a diverse range of communities including with Aboriginal communities, regional and rural people, culturally and linguistically diverse communities and people with disability.
  • We communicate our work in a way that everyone can understand.
Seek avenues to make meaningful change

IPART understands NSW’s strategic context and proactively engages and pursues opportunities to make an impact through improved regulatory approaches and tackling challenging market or system issues.

What we want to see:

  • IPART is responsive to the strategic context.

  • IPART meets stakeholder needs with timely and practical solutions.

  • IPART assists in identifying and resolving complex issues and challenges.

  • Regulated services and markets effectively address major forces, trends and transitions.

  • Regulatory outputs and approaches align with short-medium- and long-term requirements.

  • We make recommendations that are practical to implement.

Strengthen IPART’s capability and culture

Build a workplace which supports inclusivity, growth and diversity. Develop our capabilities to support continued high-quality service provision.

What we want to see:

  • IPART has a strong, values-based culture.
  • IPART maintains a safe, healthy, and flexible workplace.
  • It is a sough-after employer, attracting experts and highly skilled staff from diverse fields and communities.
  • IPART boasts high-quality staff and leaders with excellent core and contemporary skills.
  • We adapt to evolving regulatory landscapes, contextual changes and technological advancements, enhancing efficiency and impact.
Maintain best practice governance

Ensure impartiality, integrity and high-quality decision making and services through best practice governance and regulatory approaches.

What we want to see:

  • The Tribunal utilises best practice decision making and regulatory methods.
  • IPART has a strong reputation for its integrity, contemporary regulatory approaches, and effective risk management.
  • Budgeting and resource planning supports agile, efficient service delivery and staff well-being.
Our Values
Integrity and Courage
  • We treat people fairly
  • We are willing to make difficult decisions
  • We act and make decisions transparently
  • We own our mistakes and learn from them
Respect and Inclusion
  • We are courteous and considerate
  • We encourage and recognise everyone’s contributions
  • We bring together diverse experiences and skills to generate better solutions
  • We approach people with empathy
Curiosity and Openness
  • We seek out and develop new ideas that will improve our work
  • We listen to understand and to gain new perspectives
  • We invite challenge to our thinking
  • We support each other to learn and develop
Making a difference

We pursue better outcomes for the people of NSW

We consider the context and impact of our actions and decisions

We apply skill, diligence and creativity to our work

We empower people by sharing our knowledge and experience

Governance Policies

View Governance Policies
 

Annual reports

View IPART Annual Reports
 

Declared interest registers – Tribunal and Committee Members’

The declared interest registers record disclosures made by current Tribunal and Committee members.
View Tribunal and Committee Members declared interest registers
 

Tribunal External Meetings

As part of IPART's proactive disclosure program, we publish a list of meetings between Tribunal members and external stakeholders:
View Tribunal external meetings since 2022
 

Gifts of Government Property

The NSW Treasury's Direction on gifts of government property details when a person handling government resources can make a gift of government property. The direction also outlines the records needed for gifts of government property made by or on behalf of a government sector finance agency (GSF) agency.

IPART Register - gifts of government property