Strategy and Performance

Our regulatory approaches, engagement and communications are accessible and support better outcomes for the people of NSW.

What we want to see:

• We keep an open mind to make sure our work is effectively informed by the diverse communities and stakeholders who may be impacted.

• Impacts on people are a central consideration in our work and we ensure we understand how our work will impact them.

• We build and value strong connections with a diverse range of communities including with Aboriginal communities, regional and rural people, culturally and linguistically diverse communities and people with disability.

• We communicate our work in a way that everyone can understand.

IPART understands NSW’s strategic context and proactively engages and pursues opportunities to make an impact through improved regulatory approaches and tackling challenging market or system issues.

What we want to see:

• IPART is responsive to the strategic context.

• IPART meets stakeholder needs with timely and practical solutions.

• IPART assists in identifying and resolving complex issues and challenges.

• Regulated services and markets effectively address major forces, trends and transitions.

• Regulatory outputs and approaches align with short-medium- and long-term requirements.

• We make recommendations that are practical to implement.

Build a workplace which supports inclusivity, growth and diversity. Develop our capabilities to support continued high-quality service provision.

What we want to see:

• IPART has a strong, values-based culture.

• IPART maintains a safe, healthy, and flexible workplace.

• It is a sough-after employer, attracting experts and highly skilled staff from diverse fields and communities.

• IPART boasts high-quality staff and leaders with excellent core and contemporary skills.

• We adapt to evolving regulatory landscapes, contextual changes and technological advancements, enhancing efficiency and impact.

Ensure impartiality, integrity and high-quality decision making and services through best practice governance and regulatory approaches.

What we want to see:

• The Tribunal utilises best practice decision making and regulatory methods.

• IPART has a strong reputation for its integrity, contemporary regulatory approaches, and effective risk management.

• Budgeting and resource planning supports agile, efficient service delivery and staff well-being.