Assistance & support
Complaints or concerns For any complaints about your water service or pricing, your supplier’s contact details will be on your bill.
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IPART submissions to external reviews
Date Review Submission Industry January 2024 Australian Energy Regulator’s (AER) review of the network determinations for NSW distribution service providers for
- Water
Discharge factors for non-residential customers-towards a standardised approach
In applying sewerage usage prices to non-residential customers, the volume of sewerage discharged by a customer is estimated by applying a discharge factor to t
- Other Industries
Industry Structure for Water and Wastewater Services in the Greater Sydney Metropolitan Area
Investigation on possible pricing principles and alternative arrangements including possible private sector involvement for the delivery of water and wastewater
- Water
Sydney Desalination Plant Expansion
The NSW Government has put on hold expansion plans for the Sydney Desalination Plant with recent rainfall relaxing the urgency of the project and allowing the G
- Water
Privacy Statement for WILMA
WILMA is a web-based portal operated by the Independent Pricing and Regulatory Tribunal of NSW (IPART/us).
- Water
Audit and compliance monitoring
Water Utility Performance The Independent Pricing and Regulatory Tribunal of NSW (IPART) regulates public and private water utilities in NSW to check they
Tribunal External Meetings 2022
The listing of meetings between Tribunal members and external stakeholders is available by expanding the sections below.
- Water
WaterNSW Annual Review of regulated charges 2018-19
IPART is undertaking an Annual Review of the regulated charges that WaterNSW can charge for its rural bulk water services in the Murray Darling Basin (MDB) and
- Water
Asset disposals policy 2017
IPART has published its updated asset disposals policy.
- Other Industries
Compliance and Enforcement Policy
We have reviewed our approach to compliance and enforcement with the introduction of a new, consistent policy across all of IPART’s regulatory compliance functi
- Water
IPART's Cost Allocation Guide
The Water Industry Competition Act 2006 (WIC Act) provides for private sector participation and competition in the NSW water and wastewater industry.To facilita
Governing Legislation
IPART was established by the NSW Government in 1992.
- Energy
Energy
Regulatory policy
We use a number of standard processes and frameworks to determine revenues and prices for our regulated businesses.
- Water
Licence Compliance & Reporting
The Tribunal monitors licence compliance by various means including periodic self reporting; audits; information from other Regulators and Energy and Wate
- Other Industries
Review of financeability test 2018
We have released our Final Report on the review of the financeability test, which we generally use as part of our building block approach in price regulation de
Register of Development Servicing Plans
Register of Development Servicing PlansIPART has made two pricing determinations fixing a pricing methodology for connecting to a water, wastewater or drainage