Support for affected individuals and businesses
Please note: Individuals and businesses can find information on available supports from Service NSW.
Terms of Reference
These Terms of Reference set out the scope for this investigation
IPART will investigate:
1. Whether there has been a breach of regulatory obligations, including the Electricity Supply Act 1995 (ES Act) and the Electricity Supply (Safety and Network Management) Act 2015 (Safety Regulation) and whether any breach is continuing.
2. Whether there has been a breach of Transgrid’s licence, including:
a. condition 3 and appendix 2 concerning reliability and performance standards
b. condition 6 concerning the maintenance of certified management systems
c. condition 7 concerning the implementation of management systems
d. any other conditions relevant; and
whether any breach is continuing.
3. The circumstances of the failure of the Towers, including the asset management system compliance.
4. The circumstances of the backup generators, including the availability and asset management system compliance.
5. Any other matters considered relevant.
If you have feedback in relation to our compliance investigation, the failure of the towers, the operation of the generators, or any other related matter you can share it through the form below.