IPART has completed our end-of-term review of Sydney Water’s Operating Licence 2019-2024.
We presented our recommended licence package to the Minister for Water in May 2024. The package includes our final report to the Minister and recommended licence including the customer contract.
We reviewed the existing licence to ensure the new licence going forward fulfills its objectives and effectively addresses issues that arose during the term of the existing licence.
We conducted a public consultation process including a public hearing in February 2024 for stakeholders to provide verbal feedback on our draft recommendations for the operating licence and customer contract. More information about our approach to the review is provided in our final report to the Minister.
The Minister for Water has considered our recommendations and tabled the proposed Sydney Water Operating Licence 2024-2028 in the NSW Parliament. The Governor has approved the new licence which took effect from 1 July 2024.