This final report outlines our recommendations for the Sydney Water operating licence review 2023-24. The final report includes a summary of recommended changes to the customer contract.
We have recommended terms and conditions for the new operating licence that reflect customers’ preferences and needs. This is particularly important for customers of monopoly suppliers such as Sydney Water where customers cannot change their provider.
Our key recommendations for the operating licence address:
- water conservation, efficiency and long-term planning
- climate risk readiness
- water quality, system performance standards and asset management
- Sydney Water’s obligations to its customers
- stakeholder cooperation and information for competitors
- critical infrastructure security
- administration