What you need to know before you use WILMA

What is WILMA?

WILMA is the Water Industry Licensing Management Application. It is a web-based application for licensed network operators, retail suppliers and auditors.

How can I access WILMA?

Access WILMA at https://ipart.service-now.com/wilma

How do I use WILMA?

Licensees and auditors should refer to the WILMA fact sheet and training videos below. If you have more questions regarding how to use WILMA, please e-mail your IPART primary contact.

WILMA Fact Sheet
Guide 1 - How do I log in to WILMA
Guide 2 - How do I navigate WILMA as a licensee
Guide 3 - How do I lodge a notification in WILMA as a licensee
Guide 4 - How do I initiate or respond to an audit request in WILMA as a licensee
Guide 5 - How do I respond to a non-compliance in WILMA as a licensee
Guide 6 - How do I navigate WILMA as an auditor
Guide 7 - How do I initiate or report on an audit in WILMA as an auditor

Are you experiencing technical difficulties using WILMA?

If you experience any technical difficulties with WILMA, please e-mail us at wica@ipart.nsw.gov.au with the subject ‘Support’. Please include a brief description of the problem you are experiencing, and attach a screenshot of the issue if possible. Support is available Mon – Fri within business hours. We will endeavour to contact you within one business day of receiving your request.