This discussion paper reviews customer engagement approaches used by regulators and regulated businesses drawn from previous research undertaken by CEPA and IPART workshops with stakeholders. The paper also provides IPART's preliminary views on improving customer engagement in pricing reviews.
Submissions received for Discussion Paper - Customer engagement on prices for monopoly services - February 2012
| Date received | Entity | Name | Download |
|---|---|---|---|
| 19 Mar 2012 | Organisation | Joseph Caruana | |
| 21 Mar 2012 | Organisation | Allan Miles | |
| 23 Mar 2012 | Organisation | Clare Petre | |
| 22 Mar 2012 | Organisation | Ian Johnson | |
| 28 Mar 2012 | Organisation | Yasmin King | |
| 12 Apr 2012 | Organisation | Allan Miles | |
| 11 Apr 2012 | Organisation | Nicole Holmes | |
| 23 Mar 2012 | Organisation | Cameron O'Reilly |
* Part of submission not published due to confidentiality and/or other legal reasons
** Submission not published due to confidentiality and/or other legal reasons