The Independent Pricing and Regulatory Tribunal of NSW (IPART) is examining customer engagement and consultation in the development and setting of prices for the services we regulate. In the first stage of this project, we engaged Cambridge Economics Policy Associates (CEPA) to review the customer engagement approaches used by regulators and regulated businesses around the world. In the second stage, we aim to develop practical, affordable steps we can take to improve customer engagement in NSW.
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Fact Sheet - An Invitation to Participate - Customer engagement on prices for monopoly services - June 2011
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