Under the current regulatory regimes, gas and electricity utilities in NSW are required to meet Guaranteed Customer Service Standards (GCSS) and to collect and report on a range of operating statistics. GCSS establish the minimum standard of service that a utility must provide to all small retail customers in a range of service areas. Some GCSS include a requirement to make a specified payment to the customer if the utility fails to meet this standard. Operating statistics are measures that indicate how well a utility is performing in a range of service quality areas.
Submissions received for Draft Recommendations - Review of Guaranteed Customer Services Standards and Operating Statistics - October 2003
| Date received | Entity | Name | Download |
|---|---|---|---|
| 30 Sep 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 3 Nov 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 4 Nov 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 6 Nov 2003 | Organisation | ||
| 30 Oct 2003 | Organisation |
* Part of submission not published due to confidentiality and/or other legal reasons
** Submission not published due to confidentiality and/or other legal reasons