The Tribunal has reviewed Guaranteed Customer Service Standards for gas and electricity utilities in NSW. This review is now complete.
24
Total feedback submissions
What we do
Industries we regulate
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Energy - Electricity
Review Completed
Review of Customer Service Standards and Operating Statistics
Start date: Feb 2003
Timeline
25 Feb 2003
1 Apr 2003
7 Oct 2003
10 Jun 2004
Consultation
Draft Recommendations
Under the current regulatory regimes, gas and electricity utilities in NSW are required to meet Guaranteed Customer Service Standards (GCSS) and to collect and report on a range of operating statis
Submissions
11
Submissions received for Draft Recommendations
| Date received | Entity | Name | Download |
|---|---|---|---|
| 30 Sep 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 3 Nov 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 4 Nov 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 6 Nov 2003 | Organisation | ||
| 30 Oct 2003 | Organisation |
* Part of submission not published due to confidentiality and/or other legal reasons
** Submission not published due to confidentiality and/or other legal reasons
Issues Paper
In response to a request from the Minister for Energy, the Independent Pricing and Regulatory Tribunal of NSW (the Tribunal) is reviewing Guaranteed Customer Service Standards and operating statist
Submissions
13
Submissions received for Issues Paper
| Date received | Entity | Name | Download |
|---|---|---|---|
| 26 May 2003 | Organisation | ||
| 29 May 2003 | Organisation | ||
| 26 May 2003 | Organisation | ||
| 9 Jun 2003 | Organisation | ||
| 26 May 2003 | Organisation | ||
| 28 May 2003 | Organisation | ||
| 28 May 2003 | Organisation | ||
| 28 May 2003 | Organisation | ||
| 26 May 2003 | Individual | ||
| 26 May 2003 | Organisation | ||
| 29 May 2003 | Organisation | ||
| 26 May 2003 | Organisation | ||
| 26 May 2003 | Organisation |
* Part of submission not published due to confidentiality and/or other legal reasons
** Submission not published due to confidentiality and/or other legal reasons
All documents
Final Recommendation to Minister
Under the current regulatory regimes for the gas and electricity industries, energy utilities operating in NSW are required to meet guaranteed customer service standards and to collect and report o
Draft Recommendations
Under the current regulatory regimes, gas and electricity utilities in NSW are required to meet Guaranteed Customer Service Standards (GCSS) and to collect and report on a range of operating statis
Submissions
11
Submissions received for Draft Recommendations
| Date received | Entity | Name | Download |
|---|---|---|---|
| 30 Sep 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 3 Nov 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 4 Nov 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 30 Oct 2003 | Organisation | ||
| 6 Nov 2003 | Organisation | ||
| 30 Oct 2003 | Organisation |
* Part of submission not published due to confidentiality and/or other legal reasons
** Submission not published due to confidentiality and/or other legal reasons
Issues Paper
In response to a request from the Minister for Energy, the Independent Pricing and Regulatory Tribunal of NSW (the Tribunal) is reviewing Guaranteed Customer Service Standards and operating statist
Submissions
13
Submissions received for Issues Paper
| Date received | Entity | Name | Download |
|---|---|---|---|
| 26 May 2003 | Organisation | ||
| 29 May 2003 | Organisation | ||
| 26 May 2003 | Organisation | ||
| 9 Jun 2003 | Organisation | ||
| 26 May 2003 | Organisation | ||
| 28 May 2003 | Organisation | ||
| 28 May 2003 | Organisation | ||
| 28 May 2003 | Organisation | ||
| 26 May 2003 | Individual | ||
| 26 May 2003 | Organisation | ||
| 29 May 2003 | Organisation | ||
| 26 May 2003 | Organisation | ||
| 26 May 2003 | Organisation |
* Part of submission not published due to confidentiality and/or other legal reasons
** Submission not published due to confidentiality and/or other legal reasons
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